Responsible Gaming

We understand the importance of responsible gaming practices, and we are committed to providing a safe environment for all our players.

Safe and Balanced Gaming Habits

Gaming should be enjoyed responsibly and within your means. We encourage you to set limits on deposits, losses, wagers, and sessions to ensure that gaming remains an enjoyable activity.

Set Your Limits

• Deposit limit: Set the maximum amount of money you can deposit into your account.
• Loss limit: Set the maximum amount you are willing to lose during a specific period or for your lifetime.
• Wager limit: Set the maximum amount you want to wager on each game or overall.
• Session limit: Set the time you spend playing games per session.

Budget and Bankroll Management

Proper budgeting and bankroll management will help you make informed decisions about your gaming activities. Consider setting aside funds specifically for gaming, as well as monitoring your spending habits regularly.

Understand Your Funds

• Separate your gaming funds from your personal finances to avoid overspending.
• Allocate a specific amount of money for gaming each week or month.
• Keep track of your expenses and monitor them regularly.

Reality Checks and Time Reminders

Our system will provide you with regular reality checks to help you keep an eye on your game time. Additionally, we offer customizable time reminders so that you can step away from the game when needed.

Staying in Control

• Set a specific amount of money or time limit for each gaming session.
• Receive regular updates and prompts to remind yourself of your self-imposed limits.
• Take breaks and prioritize other activities, such as work, socializing, or hobbies.

Cooling-off Periods and Self-Exclusion Tools

If you feel that gaming is negatively impacting your life, consider taking a break from our platforms. Our cooling-off periods range from 24 hours to several months.

Taking Care of Yourself

• Use our self-exclusion tool to block access to your account for an extended period.
• Set up email reminders or notifications about the terms and conditions of each specific time-out period.
• Reach out to support services such as GamCare if you feel like gaming is affecting daily life.

Account Verification and Age Restrictions

We require all players to verify their age, ensuring that only adults can access our platforms. This is a condition for gambling licensing in many jurisdictions worldwide.

Protecting Young People

• Provide proof of ID upon registration or withdrawal request.
• Set account restrictions based on user age or location.
• Inform parents about our services and how they support safe gaming habits among young people.

Protection of Vulnerable Players

We offer specialized tools for protecting vulnerable players, including those struggling with addiction. These options include reduced deposit limits or automatic time-out triggers when the player's spending reaches a predefined threshold.

Supporting Problem Gambling

• Set up specific alerts to inform about your account being compromised.
• Utilize our email support service for questions related to gaming and personal problems.
• Consider using blocking tools, such as Gamstop in UK, which blocks access to online gambling sites on request.

Warning Signs of Problematic Gambling

Identifying signs early is crucial for protecting yourself and your loved ones from potential harm. Keep an eye out for the following indicators:

Recognizing Patterns

• Spending more time playing than initially intended.
• Attempting to recoup losses by placing larger bets or spending more money.
• Chasing hot games or believing in certain trends that create false hopes of winning large amounts.

Support Organisations

For those experiencing difficulties with gaming, there are support organizations and professional help resources available:

Professional Guidance

• Contact GamCare for assistance with self-exclusion and responsible gambling guidance.
• Reach out to the National Gambling Helpline or seek advice from a trusted friend or family member about getting help.

Safer Gaming During Promotional Play

Promotions often have their own rules, limits, or requirements for activation. When participating in special offers make sure you understand your commitment before accepting it:

Be Aware

• Review all terms and conditions carefully.
• Understand the wagering requirement to withdraw your bonus winnings.
• Don't chase losses with free bets.

Mobile Gambling Awareness

Mobile gaming should be treated just as seriously as desktop or console experiences. Setting limits, tracking time spent gaming, and following a budget are crucial for maintaining control:

Staying Safe on-the-go

• Set up automatic reminders to monitor your mobile usage.
• Install built-in parental controls, such as the Google Play Store's Play Console tool.

Family/Device Protection Measures

Use our self-exclusion tools and account restrictions to protect vulnerable individuals from accessing accounts without permission:

Protecting Loved Ones

• Set up specific access restrictions for friends or family members.
• Use email reminders for notifications related to setting a cooling off period.